Team Assist helps coaches, families, and organizations manage teams, schedules, communication, payments, and game-day activity. Use the guidance below for common questions, or email our support team for personal help.
Getting Started
- Join a team — open the invitation link sent by your organization and sign in with the same email address that received the invitation.
- Set up notifications — allow notifications in your device settings, then review the notification preferences for each team in Team Assist.
- Keep the app current — install the latest Team Assist update available through the App Store before troubleshooting unexpected behavior.
Account Access
If you cannot sign in, confirm that you are using the email address attached to your Team Assist account. Use the password-reset option on the sign-in screen if needed. If you use Google sign-in, choose the same Google account you originally connected.
You can update profile details, security settings, and account preferences from Settings after signing in. Account deletion is also available from Settings. If you cannot reach your account to request deletion, contact support from the email address associated with it.
Teams, Schedules & Invitations
Team membership, roles, schedules, rosters, and invitations are managed by your organization or team administrators. If information is missing or incorrect, first contact a coach or organization administrator. Support can investigate technical problems but cannot grant a role or change official team information without authorization.
Billing & Purchases
Subscription details are available in the billing area for your organization. Purchases made through Apple are managed through your Apple ID subscriptions and purchase history. For a charge you do not recognize, include the purchase date and order number when contacting support, but never send a complete card number.
Privacy & Safety
Our Privacy Policy explains what information Team Assist collects and how it is used. Our Terms of Service describe acceptable use and account responsibilities.
Do not email passwords, authentication codes, full payment-card details, or unnecessary personal information about minors. If there is an immediate threat to someone's safety, contact local emergency services first.
Contact Support
Email support@teamassist.app and include:
- The email address on your Team Assist account
- Your organization or team name, when relevant
- Your device model and operating-system version
- A short description of what you expected and what happened
- Screenshots that do not expose passwords, payment details, or private information